In India, basic infrastructural decay and other quality-of-life issues can go completely unnoticed or unaddressed by those who can help. With rampant corruption, no-show government contractors, and limited access to media outlets, citizens are frequently at a loss for ways that they can bring grievances to local officials. And when those officials finally show some public recognition of these problems, it's often in the form of empty promises made during election season.
While numerous transparency bills have recently been introduced at various levels of government, few give citizens the ability to post evidence of local problems, collaboratively assess the efforts to resolve them, and then escalate their ownership to higher levels if necessary. The notion of "closing" a local issue is also not necessarily the same for all stakeholders, especially when much of the affected electorate will settle for simple problem recognition from members of the government.
SeeClickFix, another RHoK app, is a similar artifact in that places a larger emphasis on finding an actual solution (and "closing" issues).