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Open 211, aka "Social Services Redirectory"

Summary: 
The Redirectory is a community-edited social services database with online geo-located search and mobile search interaction. A simple process is explained where any user or developer can either manually enter/massage data or use a hosted scraperwiki to build a data bridge from existing content/data into the Redirectory, making it available to any user. A Tropo front end augments the web search interface to provide SMS, IM, and eventually voice interaction with the search query feature to provide a list of relevant local services which the user may then contact/visit.
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Server requirements: 
Cloud-hosted
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